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LoanPerformance offers customers services and support by an unrivaled staff of mortgage-industry professionals—economists, financial analysts, database experts, software designers, modelers, trainers, account managers, support specialists, IT and networking experts—united in the desire to make LoanPerformance products work optimally and uninterruptedly for you. They measure their success by your success.
LoanPerformance services include:
LoanPerformance Client Services is committed to providing fast, accurate support of LoanPerformance web-based and software products. When you use Client Services you have access to a team that includes whatever LoanPerformance talent is needed to help you exploit the full power of your LoanPerformance products.
For more information, please contact:
Our professional staff will work with you from initial development through production to ensure you achieve your business objectives.
 
LoanPerformance Professional Services offers customers a consistent, high-value advisory, audit, technical, and strategic services to ensure that our customers stay on the cutting edge of their professional specialty, including:
- Consulting Services Leveraging nearly 20 years’ experience in the mortgage data and analytics industry, LoanPerformance consultants tap into a proven store of proven best practices, technical expertise, and intellectual resources to help customers design and implement custom solutions.
- Implementation Services LoanPerformance Professional Services provides implementation and project management expertise for installation and deployment of LoanPerformance products. Following proven processes, LoanPerformance implementation experts empower customers to understand and participate fully in implementations, minimizing post-implementation dependencies and assuring successful projects.
LoanPerformance Professional Services staff will make two on-site visits to assist new RiskModel clients with training, application setup, and performance verification, as follows:
- Train client staff in the correct use of RiskModel
- Review the client’s input data for required and optional fields, assumptions for missing/inconsistent data, QA review parameters, QA checks and messages
- Review client’s RiskModel project settings, number of runs, and optional adjustments, to verify that they meet client goals and objectives
- Review the client’s methodology for defining housing-related economic inputs, including stochastic simulation, mean vectors, and user-defined paths
- Review best practices coverage of “shock” scenarios for housing paths
- Review the client’s methodology for defining interest rate economic inputs, including stochastic simulation, mean vectors, and user-defined paths
- Review best practices coverage of “shock” scenarios for interest rate paths
- Review the client’s prepayment, default, and severity calibrations, including client calibration approach and basis for calibration
- Review best practices use of segmentation to meet client objectives
- Review RiskModel outputs to identify metrics that meet client objectives
Professional Services staff will work with RiskModel clients to expedite implementation into production, including identifying ways to automate data input, RiskModel run, and report generation.
LoanPerformance Training provides expert learning experiences that will give you and your team the knowledge and skills you need to derive optimal business value from your LoanPerformance investment. Our curriculum combines instructor-led training with custom learning solutions that ensure all members of your team receive the right training in the right place at the right time:
- Classroom Training
Expert instructors provide critical product knowledge and useful business advice using a combination of classroom lectures and hands-on exercises. Our instructor-led training courses are available by appointment in San Francisco, New York, and Washington DC.
- Onsite Education
We can train your entire project team or user community with onsite classes at your company, featuring the same skilled instructors and courseware as in our public classes. Onsite training ensures that your team is on the same page and ready to use LoanPerformance effectively.
- Custom Education
Since every organization has unique and needs and confronts singular challenges, LoanPerformance Training offers customized education solutions tailored to your goals, business processes, technologies, and user training needs.
LoanPerformance offers complete, current documentation for our information and analytics products online. To access these documents, you must be an active LoanPerformance customer with password-protected access rights.
TrueStandings
HELOC
RiskModel
The following documents written by LoanPerformance and other industry experts address specific areas of concern for mortgage information and analytics professionals:
To learn more about LoanPerformance services, please email us or give us a call at the appropriate number for your geographic area.
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