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While some words captured in customer communications are intuitively signs of trouble, like "fired" or "bankruptcy," the power of mixed-data analytics modeling lies in its ability to identify relationships between seemingly innocuous words like "motorcycle" or "roommate" and loan delinquencies and defaults. Mixed-data analytics involves a four-step process where text is cleaned, categorized, extracted and then modeled for application across a wide spectrum of
servicing functions including collections management, loss mitigation, fraud, high-risk properties, customer complaint management, customer retention, and customer cross-sell.
"The mortgage industry represents a large, untapped market for the use of mixed-data analytics," said Stan Shull, vice president, business development at Intelligent Results. "Combining LoanPerformance's leading data and analytics expertise with Intelligent Results' customer relationship analytics technology delivers a significant bottom line benefit to mortgage servicers."
About LoanPerformance
LoanPerformance is the leader in residential mortgage performance data and credit risk decision-support tools for mortgage originators, servicers, securities issuers and investors. LoanPerformance’s industry-standard databases track the delinquency and prepayment performance of 46 million individual mortgage payments per month, representing 90% of outstanding prime mortgages, 75% of outstanding securitized nonprime mortgages, 80% of publicly traded non-agency mortgage securities, and 80% of bank-owned home equity loans and lines of credit. LoanPerformance proprietary databases and suite of predictive prepayment and risk modeling solutions enable clients to make informed decisions about their credit risk, loss mitigation and securitization strategies. LoanPerformance is privately-held and headquartered in San Francisco, CA. ScoreText is a trademark of LoanPerformance.
About Intelligent Results
Intelligent Results is the leading provider of customer relationship analytics solutions which use mixed-data to analyze and better predict customer behavior in marketing, collections and recovery. Clients throughout the financial services, consumer packaged goods and telecommunications industries, including four of the top ten US banks, use Intelligent Results’ solutions to generate better customer level decisions and drive their businesses forward. By combining traditional structured data from account master files, credit records and transactions, with free-form customer communications data, such as CRM, call center and collections notes, Intelligent Results’ solutions provide deeper insight into customer behavior and deliver 20 to 60 percent more accurate predictive models than traditional solutions. Intelligent Results is privately-held and based in Bellevue, WA.
©2005, LoanPerformance. All Rights Reserved.
Media contact
For LoanPerformance:
John Lewis
Campbell Lewis Communications
202.261.6548
john@campbelllewis.com
For Intelligent Results:
Christina Schuetz
425.455.5100 x229
christina.schuetz@intelligentresults.com
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